Use time management, digital tools, and written communication to solve a customer issue by preparing ...

Use time management, digital tools, and written communication to solve a customer issue by preparing a PowerPoint deck. Expand All Introduction When it comes to communicating in the modern world, there are many tools you can use to improve the way you send and receive ideas and information. A successful builder maintains a quality toolbox to have the right tool on hand for the job. The same is true for a successful communicator—the modern workplace requires us to understand and utilize digital tools to communicate effectively. But how will you choose the right tool for the jobs you face? For this assessment, you will practice your communication, digital proficiency, and productivity skills. Imagine that you are preparing for a Zoom meeting with a colleague to discuss important details. You will share a PowerPoint slide deck with them to organize ideas and strategy. Overview In today's modern workplace, employees have a wide range of digital tools at their fingertips to meet virtually with colleagues and/or customers. This assessment allows you to practice your communication, digital proficiency, and productivity skills. Imagine that you are preparing for a Zoom meeting with a colleague to discuss important details. You will share a PowerPoint slide deck with them to organize ideas and strategy. Instructions In Week 2, you sent Wanda a voicemail, referencing Sara; in Week 4, you emailed Sara Robins of Printables. Now you will prepare a PowerPoint slide deck to share with your Shipping Department manager, John Smith, in a Zoom meeting to discuss important next steps. This should be a PowerPoint presentation with at least five slides. You do not need to record audio for this assessment. Use professional language and tone appropriate for internal communication with co-workers to develop a slide deck presentation outlining what needs to be done: Identify what task still needs to be completed. Identify which to-do items need to be done by the Shipping Department. The table below contains the items that need to be completed by the Shipping Department. Clarify when the replacement order is scheduled to arrive. Identify which person is responsible for refunding the shipping fees to Printables. You need to mention someone by name here (either invent a specific employee or assign the task to the shipping manager, in particular). Use professional language and tone appropriate for internal communication with co-workers. Evaluate your PowerPoint presentation and review the?Six Ws Worksheet for Assessment 3 [DOCX] Download Six Ws Worksheet for Assessment 3 [DOCX]. How do you think your Shipping Manager is feeling, and how will the information in your slide deck improve collaboration between yourself and him? Note: You are not required to submit the Six W's Worksheet with this recorded assessment. If needed, edit your slide deck. Submit your PowerPoint file. To-Do Items TaskTo-Do ItemForDue DateStatusRespond to Wanda's voicemail message.Leave a voicemail message for Wanda to confirm the next steps for resolving the issue.YouMondayCompleteInform the customer.Email Sara Robins at Printables to communicate how your company will resolve the issue.YouMondayCompleteCommunicate the new plan.Send a message to John Smith, the Shipping Department manager, to get their assistance.YouMonday (end of day)To doSend the new shipment.Ship a replacement order to the customer at no charge.ShippingArrives by WednesdayTo do Send the shipment tracking number to the customer.ShippingTuesdayTo do Refund shipping fees to the customer.ShippingTuesdayTo do