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TOPIC 3: Benchmark – Conflict Conflict is multifaceted problem that takes understanding its parts ...


TOPIC 3: Benchmark – Conflict Conflict is multifaceted problem that takes understanding its parts and how each individual approaches it such that you can make a constructive solution. This assignment requires you to assess a destructive conflict, your own conflict style, and how to appropriately resolve it. Write a paper (1,000-1,500 words) doing the following: 1. Summarize a conflict you recently experienced for the factors that made it destructive in nature. Your discussion should utilize material from Chapters 1 & 2. 2. Utilizing the conflict styles assessment on page 147, informally interview two persons close to you about their perceptions of your personal conflict style. Discuss the differences between your own and others’ perception of your style. Include both positives and negatives of your style. 3. Reflecting on your destructive conflict, what other conflict style could you adopt to constructively resolve that conflict? This should include prescriptive behaviors that overcome the weaknesses or use the strengths to constructively resolve the situation. This paper should include four additional academic sources that support your position. These are outside the textbook. Prepare this assignment according to the guidelines found in the APA Style Guide. You are required to submit this assignment to LopesWrite.  All B.A. in Communication majors should save the final version of this assignment with edits that incorporate faculty feedback after grading. Students should also save the assignment directions. COM-490: Communication Capstone will require students to prepare a portfolio that showcases their work in the program. Please save this assignment in multiple locations. See the "Communication Professional Portfolio Guide" under course materials for further instructions. Benchmark Information This assignment assesses the following programmatic competency: 1.1 Determine which conflict management style(s) would be most appropriate for resolving a conflict. STUDY MATERIALS Read Chapters 5 and 7 of the Book Interpersonal Conflict. Read: "Leadership Styles & Conflict Management Styles of Executives," by Limbare, from Indian Journal of Industrial Relations (2012). URL:https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com.lopes.idm.oclc.org/login.aspx?direct=true&db=bth&AN=83403386&site=ehost-live&scope=site  Read "An Exploratory Study Into the Causes of Conflict and the Effect of Conflict Management Style on Outcome in a Competitive Workplace," by Zia and Syed, from the Journal of Managerial Sciences (2013). URL:https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com.lopes.idm.oclc.org/login.aspx?direct=true&db=bth&AN=92948285&site=ehost-live&scope=site Read "Conflict Resolution Styles in the Nursing Profession," by Losa Iglesias and De Bengoa Vallejo, from Contemporary Nurse: A Journal for the Australian Nursing Profession (2012). URL:https://lopes.idm.oclc.org/login?url=https://search-proquest-com.lopes.idm.oclc.org/docview/1314752911?accountid=7374 Read "Moderating Role of Personality Traits on Emotional Intelligence and Conflict Management Styles," by Bao-Yiann and Chun-Chi, from Psychological Reports (2012). URL:https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com.lopes.idm.oclc.org/login.aspx?direct=true&db=bth&AN=83480421&site=ehost-live&scope=site Read "The Relationship Between Interpersonal Conflicts and Personality Traits in Friendship Between Mothers Rearing Little Children," by Michiko and Yoko, from the Japanese Journal of Personality (2013). URL:https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com.lopes.idm.oclc.org/login.aspx?direct=true&db=a9h&AN=95742583&site=ehost-live&scope=site Read "Intercultural Conflicts Between Close Friends: A Case Study of Power Relations in Continuing Education in Saudi Arabia," by Glowacki-Dudka, Usman, and Treff, from Convergence (2008). URL:https://lopes.idm.oclc.org/login?url=http://search.ebscohost.com.lopes.idm.oclc.org/login.aspx?direct=true&db=a9h&AN=47370769&site=ehost-live&scope=site





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Benchmark – Conflict Analysis and Resolution

Introduction

Conflict is an inevitable part of human interaction, especially in interpersonal and organizational relationships. When not managed constructively, conflict can escalate into destructive patterns that damage trust and communication. Understanding conflict styles and their impact on relationships is essential for resolution and growth. This paper explores a recent destructive conflict I experienced, examines my conflict management style through personal assessment and interviews, and proposes an alternative, constructive style to resolve similar conflicts in the future. Scholarly resources and theories from Interpersonal Conflict by Wilmot and Hocker are used to support this analysis.

 

Destructive Conflict Summary

The conflict I experienced occurred at my workplace between myself and a colleague regarding responsibilities for a joint project. The tension began when I noticed that my colleague, Mark, consistently failed to meet deadlines, which affected my ability to complete my part of the work. Frustrated, I confronted him during a team meeting, accusing him of being unprofessional and careless. This confrontation led to defensiveness, a breakdown in communication, and division among team members.

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