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Select two of the following questions for your discussion posting. In your own words, discuss how a ...


Select two of the following questions for your discussion posting. In your own words, discuss how a salesperson can convert new customers into highly committed customers for life. What does a salesperson hope to accomplish by providing his or her customers with useful information after the sale? Provide a personal example. Why should a salesperson encourage his or her customers to complain? Isn’t this just asking for trouble? Discuss and provide examples. Why do many salespeople seem to ignore after-sale activities that enhance the relationship? Discussion your personal experiences in this area.



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