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OL 663 3-2 Final Project Milestone One: Kotter's Steps 1 and 2In the final project, you will be dev ...


OL 663 3-2 Final Project Milestone One: Kotter's Steps 1 and 2In the final project, you will be developing a change plan for the "Alaska Airlines: Navigating Change" case study. In The Heart of Change Field Guide: Tools and Tactics for Leading Change in Your Organization, Cohen explains what is required from the leader and other parts of the organization to incorporate Kotter's steps successfully as a change intervention.Review the case study "Alaska Airlines: Navigating Change" and then complete the following: (a) State what actually occurred in the case regarding Kotter's first two steps of establishing a sense of urgency and creating the guiding team in a change effort and (b) address each of the critical elements for Section II parts A and B in your change effort analysis. Make sure to include your recommendations for implementing Kotter's steps 1 and 2.A. Create UrgencyDescribe a plan to create urgency within the organization and convince stakeholders that this change needs to take place.What processes currently exist for implementing change? How will these processes need to be updated for the proposed change?Describe the strategy you will use to get support from your employees. How will this strategy be effective?B. Build a Guiding CoalitionIdentify who should be involved in this guiding coalition. Provide rationale for each choice. Kotter likes 50% leaders and 50% managers with experience, while others prefer the composition to be 33% leaders, 33% managers, and 33% informal leaders, but you can assemble the guiding coalition as you see fit.Determine steps you can take to ensure commitment from those involved. Describe those steps.For additional details, please refer to the Milestone One Guidelines and Rubric document.Guidelines for Submission: Your paper must be submitted as a 3–6-page Microsoft Word document with double spacing, 12-point Times New Roman font, oneinch margins, and at least three sources cited in APA format.





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Kotter’s Steps 1 and 2: Establishing a Sense of Urgency and Creating a Guiding Coalition for Alaska Airlines

In today’s competitive aviation market, Alaska Airlines faces numerous challenges, including rising operational costs, increased competition from low-cost carriers, and shifting customer expectations. To navigate these changes successfully, Alaska Airlines must implement a strategic change initiative that incorporates John Kotter’s eight-step process for leading change. This paper focuses on Kotter’s first two steps: creating a sense of urgency and building a guiding coalition.

A. Create Urgency

Plan to Create Urgency

Creating a sense of urgency is crucial for initiating change within an organization. For Alaska Airlines, it is essential to communicate the pressing need for transformation effectively. The airline's leadership must highlight both external and internal challenges to garner support from stakeholders. A strategic plan to create urgency should include the following components:

  1. Data-Driven Communication: Utilize quantitative data to illustrate the need for change. For example, presenting statistics related to market share loss, customer satisfaction scores, and operational efficiency can highlight the consequences of inaction. Leadership can share trends indicating declining customer loyalty, rising operational costs, or the financial performance of competitors to underscore the urgency of addressing these issues.

Compelling Narrative: Craft a compelling narrative that articulates the vision for change. This narrative should emphasize the potential consequences of failing to act, such as loss of market position, decreased employee morale, and diminishing customer trust. By communicating a clear and relatable story, leadership can

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