Description For this assignment, consider your organization is three years into their ten-year stra ...
Description For this assignment, consider your organization is three years into their ten-year strategic plan and they are updating it to align with current industry practice and standards. The Director of Strategic Planning has asked you to research several topics related to service line management, leadership, patient experience, employee relations, and quality improvement as these topics are top of mind for the staff, patients, payers, and regulatory agencies. Include the following in your paper: Analyze health care leadership and its impact on the patient's experience. Discuss why the patient experience is a critical issue for health care operations. Identify the senior leader’s role in impacting patient experience. Explain implications for the organization if patient experience is not a strategic priority. Describe potential signs of patient dissatisfaction. Identify areas that would be impacted. Analyze service line management and the challenges associated with this organizational structure. Discuss service lines within the health care setting (for example, what they are, why they are formed, how they impact organizational success). Discuss how clinical departments were managed prior to the development of service lines. Describe the changes required in hierarchal structures to allow for more effective management. Analyze the pros and cons of leading the service line using the dyad management model. Describe the cultural shift involved in adopting a dyad management model. Explain the importance of employee and provider relations on the overall success of the organization from the service line perspective. Identify the support functions provided to a service line and the importance of these functions on its overall success. Identify two resources (one must be culture) necessary for the service line director to be effective. Analyze the role of the health care leader in regard to organizational quality improvement. Analyze the impact of quality management on the overall success of the organization and why leadership is critical to improving quality (for example, the importance of quality as a strategy and implications for the organization if quality is not managed). Discuss the role the leader has in quality management (for example, culture, improvement cycles, identifying opportunities for improvement). Discuss the benefit of management rounding as it relates to identifying and managing quality issues within the organization. Write clearly and logically with correct use of spelling, grammar, punctuation, and mechanics; correctly format citations using APA style. Determine the proper application of APA formatting requirements and scholarly writing standards. Apply the principles of effective composition. Determine the proper application of the rules of grammar and mechanics. Assess the relevance and credibility of information sources. Submission Requirements Written Communication: Writing is clear, precise, scholarly, and free of errors that detract from the overall message. Concepts flow in a logical order. References: A minimum of three references, in addition to the course textbook. Length: 5–7-page paper. APA: Correct use of APA style and formatting. Use APA Style Paper Tutorial [DOCX]Links to an external site. and Evidence and APALinks to an external site. as needed. Competencies Measured By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and rubric criteria: Competency 1: Describe when and how the senior leader would directly impact health care operations. Analyze the role of the health care leader in regard to organizational quality improvement. Competency 2: Analyze the impact of the various success factors of a health care organization. Analyze health care leadership and its impact on patients’ experiences. Competency 3: Analyze the concept of competitive strength by considering efficiency and effectiveness of organizational processes. Analyze service line management and the challenges associated with this organizational structure. Explain the importance of employee and provider relations on the overall success of the organization from the service line perspective. Competency 4: Apply management concepts to lead an efficient health care system. Explain implications for the organization if patient experience is not a strategic priority. Analyze the pros and cons of leading the service line using the dyad management model. Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals. Write following APA style for in-text citation, quotes, and references. Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics.
