Critical Thinking Assignment: Delegating Tasks Memo (110 points) Review the case study in your text ...
Critical Thinking Assignment: Delegating Tasks Memo (110 points) Review the case study in your textbook, “I Can’t Do it All!” located on page in the integrative case studies starting on page 412. There are advantages and disadvantages of decentralized decision-making, and this case study provides a few examples. A CEO must be able to delegate tasks to others to efficiently lead the facility. (CASE: "I CAN'T DO IT ALL!") Based in Walnut Creek, California, Healthyne is a health maintenance organization (HMO) that provides healthcare to the northern California Bay Area. It serves approximately 1.2 million enrollees composed mainly of upper-class, white-collar professionals. Healthyne occupies a relatively small corner of the market, but is quickly gaining prominence in the area and has developed a solid financial footing with bright prospects. It is located in a growing community, with a 15 to 20 percent annual growth rate projected for the next five years. For the past 20 years, Healthyne's former president, Amanda Huggins, has successfully carried out the organizational mission—to provide more affordable and better quality healthcare for its members by setting the statewide standard for excellence and responsiveness. As one of the key players in the organization since its inception, Ms. Huggins is a recognized expert in the managed care industry. Corporate legend has it that her motto was "It doesn't happen without my signature!" Upon Ms. Huggins's retirement, Arnold Brice was recruited to take her place. When Mr. Brice, who is the former CEO of Atlantic Healthcare, was brought in as president, he inherited an executive staff composed of the vice presidents of the marketing, finance, and professional services departments as well as a medical director, all of whom were capable of fulfilling their managerial responsibilities. However, within a few weeks of joining Healthyne, Mr. Brice perceived a serious flaw with his staff-none of the vice presidents would make a decision, not even on routine matters such as personnel questions, choice of marketing media, or changing suppliers. The vice presidents frequently presented him with issues in their areas of responsibility and requested that he make the decision. This troubled Mr. Brice. Before long, the situation seriously impeded his efforts to engage in strategic planning for the HMO. At a regular staff meeting, when every member of his staff had an issue that required his attention, Mr. Brice finally blew up. The catalyst to this incident was this question from the Finance vice president: "What font do you want this in?" Waving his arms in exasperation, Mr. Brice shouted, which is very uncharacteristic of him, "I cannot do it all! You are going to have to make these decisions yourselves." The meeting broke up with the staff looking very puzzled and Mr. Brice realizing that he had to make serious changes. For this case study assignment, create a company memo addressed to the company President and Human Resources Director in which you discuss Mr. Brice’s position at Healthdyne, including the decisions he must make as outlined in the case study. Your memo should address the following substantive requirements in an order you find most appropriate, but all elements must be included: Describe the need to delegate tasks and the importance of teams. Explain how Mr. Brice should organize the work at Healthdyne. Address specifics such as detailing Vice Presidents’ job descriptions. Describe in detail how managers will report to other departments. Include information as to advantages and disadvantages of decentralized decision making. Your memo should meet the following structural requirements: Four-to-five pages in length, not including the cover sheet and reference page. Formatted according to APA 7th edition and Saudi Electronic University writing standards Provide support for your statements with in-text citations from a minimum of four scholarly articles. Two of these sources may be from the class readings, textbook, or lectures, but the other two must be external. The Saudi Digital Library is a good place to find these references. You are strongly encouraged to submit all assignments to the Originality Check prior to submitting them to your instructor for grading.
