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Case: Steve Jackson and Resistance to Change (CP)- Steve Jackson is a middle manager who is leading ...

Case: Steve Jackson and Resistance to Change (CP)- Steve Jackson is a middle manager who is leading the implementation of a critical new software system, but a key player is not on board. What did Jackson do well in introducing BSO at Western? What could he have done better? Why is Barnett resisting the BSO implementation? What should Jackson do about Barnett? Use short paragraph to answer the question

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