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Background Steve Jackson is a middle manager who is leading the implementation of a critical new so ...

Background Steve Jackson is a middle manager who is leading the implementation of a critical new software system, but a key player is not onboard. READINGS Jick, Note on recipients of change, HBS Note Beenen, Navigating change: From resistance to resilience”, Industrial Management, July 2016 Managing Change II- Rousseau Video Transition and Implementationhttps://dli.library.cmu.edu/paulgoodman/managing-change-ii Instructions Submit a one or two page response to the following questions. A bullet pointed list is acceptable. What did Jackson do well in introducing BSO at Western? What could he have done better? Why is Barnett resisting the BSO implementation? What should Jackson do about Barnett?

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