5.2 Customer Relationship Management Plan Throughout this course, you have examined how to provide ...

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5.2 Customer Relationship Management Plan Throughout this course, you have examined how to provide value at each touchpoint in the customer’s journey in your role at E-MAGINE Biomedical. You have created tools that evaluated and measured customer expectations, and you have learned how to train and motivate your team to provide outstanding service. Finally, you learned how companies can leverage social media and loyalty programs to build life-long customer relationships.