1. Explain the impact that a host or hostess has on a customer's impression of a restaurant. 2. Can ...

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1. Explain the impact that a host or hostess has on a customer's impression of a restaurant. 2. Can a server be too attentive to their patrons? Explain. 3. Why is a drug user more likely to commit employee theft? 4. Describe the procedural deterrents a restaurant manager might take to prevent being robbed while making a bank deposit. 5. How can a time-delay safe prevent a successful robbery? Critical Thinking Questions 1. In your opinion, what is the most important factor restaurant owners and managers should consider to ensure customer satisfaction? Explain. 2. Recall a time when you received poor service at a restaurant. How did it impact your overall experience? 3. Would you visit a restaurant if you discovered its online reviews were mostly negative? 4. How effective do you think employee screening is to preventing employee theft? 5. In your opinion, how important is food presentation?